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Information System Development and Procurement of Equipment for the National Visa System (N-VIS)

Brief Description of the Project

SPACE HELLAS, following a tender conducted by the Ministry of Foreign Affairs, undertook the implementation of the project “Information Systems Development and Procurement of Equipment for the National Visa System (N-VIS)”.  The N-VIS (National Visa Information System) is part of the European system VIS and aims at the effective management of VISA issuance procedures in European Union countries. The VIS will allow the EU Member States to exchange data on Visas and will include a central information system for visas (C-VIS), as well as a National Visa Information System (N-VIS) for each Member State, which will be linked to the central information system. 

The main purpose of the project consists of the following: ensuring the free movement of people, ensuring a high level of security, the restriction of trafficking in human beings, the restriction of illegal immigration, the need for controls to prevent terrorist acts, the limitation of bureaucratic procedures, preventing the commercialization of visas and residence permits for citizens in a country.Within the framework of the project, Space Hellas will supply, install and put into operation the necessary information infrastructure at the Athens National Hub and the Thessaloniki Reserve, as well as the information and biometric equipment at the 125 consular authorities of the country located in various parts of the world.

The duration of the project is 18 months. Space Hellas has undertaken to implement the following:

  • Preparation of a complete application study for the implementation of the whole project, including a detailed risk assessment study (Risk Assessment) of the Hellenic Visa Information System, as well as a Disaster Recovery Plan for the overall system.
  • Development of the Greek Visa Information System of the Ministry of Foreign Affairs (EL-VIS), which will include a biometric crossing system (e.g. BMS operation– Biometric Matching System).
  • Supply, installation and operation of the necessary IT equipment and information systems security equipment (and system software) for the creation of the National Node of Athens and the Reserve Node of Thessaloniki.
  • Supply, installation and operation of information equipment and biometric equipment of consular authorities in the country.
  • Provision of the necessary installation, configuration, control, operating support, education (administrators and users) and System maintenance (Software and Hardware) for as long as the Project lasts.
  • Implementation of the gradual expansion of the system to all Consular Authorities to be connected to it.
  • Provision of Warranty and Maintenance services for equipment and applications.

The project individual objects are the following

  • National Visa Information System (N-VIS)

    which is based on the Norvis solution of Computas which has developed the corresponding system for Norway


    The software installed in Athens and Thessaloniki includes the following products: HP Service Manager, HP SiteScope, HP BPM, HP BAC, HP CAE, HP DDMi, HP uCMDB, HP OM, HP NNMi, CA ArcServe.


    The HP DDM Inventory software provides an accurate picture of the environment of N-VIS systems and applications by means of tracking and recording techniques. It helps troubleshoot software-related issues by updating the central uCMDB database. The HP DDM Inventory can handle up to 500,000 systems distributed across different networks.


    The HP Service Manager Starter Suite is the application for notification and management of faults. It consists of the Helpdesk module, Foundation module, Change Management Module and Service Level Management. Service Manager is used by N-VIS operators and users as the central interface with the management system. This shall include user requests and faults in order to be electronically assigned to the appropriate staff to be processed.


    The HP System Availability Management (SAM) is a central application for managing and collecting metrics from remote systems on which no related software (agent software) is installed. These measurements are obtained by HP SiteScope software, which collects key performance data from all servers.


    HP Network Node Manager i (NNMi) software is designed to manage complex networks of any size and quickly detect any problems through complex analyses of the underlying cause. HP NNMi software provides a robust and reliable solution for managing IP networks, which are now the foundation of every modern organization's business operations.

  • Biometrics System (BMS)

    which is based on AIM (Advanced Identification Matcher) which is the NEC new generation biometric data matching machine and essentially constitutes the Automated Fingerprint Identification System (AFIS) of the BMS.


    The HP Client Automation Standard platform is an automated software installation solution that offers operating system configuration and installation services as well as third-party applications on remote PCs and servers. It provides a central management console as well as automated configuration in selected software packages for systems in embassies and consulates.


    UCMDB software is a unified database that supports all configuration functions of the N-VIS management infrastructure, including user roles, system inventory information, process flows, etc. UCMDB communicates all management applications so that they all have access to the same information.


    The HP Business Availability Center Software aims to optimise the operational parameters of the N-VIS applications through monitoring and measurement of key operating parameters. It functions as a precaution, detecting malfunctions before they affect the performance of applications. BAC models N-VIS processes to check if a service as a whole is performing properly instead of checking its components individually. For this reason, N-VIS services have been modeled at all levels, from the network and the server to the final application and database. 

    The HP Business Process Monitor is a component of BAC that performs measurements in applications. It proactively monitors N-VIS applications in real time, identifying performance and availability problems before system users encounter them. Applications are monitored from various locations in order to measure network performance. The BAC SLM subsystem performs N-VIS service certification checks. The controls are performed through the BAC-BPM measurements and concern the response time and the availability of N-VIS applications. Two types of indicators are used for the measurements: Performance indicators (KPIs) related to the time response and availability indicators (KHI) related to whether the application works.


    The HP Operations Manager (OM) platform allows administrators to monitor servers and their applications via smart alarms and enable diagnostic tools and features.  It provides a center console for integrating and correlating system availability, event, and performance information. Impact projections on services map IT infrastructure components into applications and processes, providing fast troubleshooting and understanding of business implications that potential problems would cause.  Extensive automated location and dependency mapping allows the production of service and self-configuration models.

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