Part of the Service Desk function is our NOC and Managed Services team, fully equipped with high-tech tools for monitoring and support (Cisco Prime, Cisco Call Manager, HP NNMi, Space Hellas .Pulse, Solarwinds and more).
This 24x7x365 service, offers a proactive approach to maintenance resulting in increased efficiency and reliability, adding value to our customers’ business. It enhances quality, performance and availability and helps prevent service and business affecting downtime.
Skilled engineers with individual roles according to their technical specialties, provide proactive and reactive support depending on our customers’ needs and contractual obligations.
With proactive support, events are monitored in real-time and possible issues are diagnosed and generate a response and actions from our engineers, preventing an incident or service disruption from happening.
Services are monitored using different management tools (network or other) and a set of immediate actions is initiated with each automated alert generated by an event, incident or problem.
Using Space Hellas as your managed service provider adds value to your service. Actions and solutions are initiated before events and incidents can develop into serious risks.