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Unified Communications & Collaboration

Unified Communications & Collaboration

People work together in several ways, and they use many collaboration tools. Instant messaging & presence, voice mail, web & video conferencing, mobility, desktop/file sharing are mostly everyday tasks. Everyone wants to reach anyone, anywhere, on any device. Unified Communications & Collaboration (UCC) solutions deliver integration of these tools, with seamless user experiences that help people work together more effectively. It also brings real-time communication and conferencing solutions along with messaging and chat and integrates with all business applications. 


UCC as an all-encompassing, flexible suite of tools, revolutionizes business communications, with benefits like:
Improved productivity
Enhanced user experience
Operational efficiency
Enterprise collaboration


Moreover, Team Collaboration tools keep your employees engaged, streamline the workflow of your company, and improve the process! 
UCC solutions are available as on-premises or Cloud solutions, and as a service (UCaaS).


Unified Communications & Collaboration

  • UCC: On-premises/Cloud

    One of the biggest decisions our customers face when considering a new unified communications solution is choosing between on-prem & cloud UCC solution. Over the last years we have seen a shift towards based IT solutions and in the natural course UCC have been adapted as well. Understanding the value and limitations of on-premises vs cloud UCC will ensure the customers to get the appropriate UCC solution they need. On-premises UCC solutions were the quality for years by default and have been refined by decades of improvements. They encompass applications and solutions that consolidate the various communication and collaboration services that business users need into, ideally, one interface and user experience. Cloud-based UCC solutions have become more affordable, effective, and reliable as well. A UCC solution in the cloud offers the services in a consumption model with a periodically recurring fee (subscription-based).

  • Video Conferencing Solutions

    Video conferencing simplifies business collaboration and brings people together. Millions of meetings between people in different places helping to build trust and speed decision making. Online training sessions over video. Recording, messaging, screen-sharing. Transform your workplace to get one powerful platform, one seamless experience, one management tool. Enable new forms of video conferencing with a free choice of devices; whether on a PC in a lobby, on a tablet while on a business trip or on the smartphone when working at home. The potential range is diverse: Room Video Conferencing Desktop Video Conferencing Web Conferencing

  • Call Accounting & Billing Solutions

    Call recording software enables you to record telephone conversations, in general. It also provides you with the flexibility to retrieve, playback, store and share call recordings. Advanced Call Recording solutions are deployed across of the largest Contact Centers. There are many call recording solutions, these can start from simple single unit through to full blown workforce optimization suites. Which one is right for your organization is dependent on many factors which include number of users, and business requirements. There are scalable, secure, and robust platforms that record and manage interaction data from multiple channels and data sources.

    Key features:

    • Voice and screen recording
    • Live voice and screen monitoring
    • Workflow-based contact recording
    • Real-time recording status application
    • Record interactions for o Comprehensive compliance
    • Intelligent Quality Management
    • Prompt authentication

     

  • SMS/GSM/IP FAX Solutions

    SMS traffic has increased worldwide to accommodate increased needs on digital marketing, and one-time password solutions. The usage of SMS as a business tool is much more responsive than tools such as direct mailing. SMS/GSM Gateways integrate new technologies and allow you to send and receive text messages, and via some connector’s faxes, voicemails and emails. IP Fax Server virtualizes fax management, making it fast, easy, and safe to send and receive faxes at work. Software-based fax solutions allow secure transmission of highly sensitive documents, using standardized T.38 Fax-over-IP and G.711 Fax Pass-Through protocols. Benefits: Eliminate the cost of analog phone lines of legacy fax machines Set aside the maintenance and repair cost of legacy fax hardware Enables compliance with regulations such as HIPAA, GDPR, SOX, FERPA Integration with e-mail clients Available On-Premises, Cloud, or hybrid deployments

     

  • Contact Centers

    Contact center is the communication and collaboration system used by businesses to manage high volumes of inbound/outbound calls keeping their agents productive and under control to serve customers. Contact centers are growing in importance as customers increasingly expect businesses to be consistently available on various channels (facebook, twitter, …), not just over the phone. It is a central point from which all customer interactions across various channels are managed. It provides a multimedia (voice, data, and web) customer-care application environment that enhances the efficiency by simplifying business integration, easing agent administration, and increasing agent flexibility.

    Contact centers:

    1. allow customers to self-serve and solve their own problems by offering two-way, keyword-driven instant messaging and text messaging or communication with a chatbot.
    2. enhance their customer profiling
    3. make better use of Interactive Voice Response (IVR) Two types of contact centers are being offered: On-prem & Cloud-based.

     

  • Call Recording Solutions

    Call recording software enables you to record telephone conversations, in general. It also provides you with the flexibility to retrieve, playback, store and share call recordings.

    Advanced Call Recording solutions are deployed across of the largest Contact Centers. There are many call recording solutions, these can start from simple single unit through to full blown workforce optimization suites. Which one is right for your organization is dependent on many factors which include number of users, and business requirements. There are scalable, secure, and robust platforms that record and manage interaction data from multiple channels and data sources.

    Key features:

    • Voice and screen recording
    • Live voice and screen monitoring
    • Workflow-based contact recording
    • Real-time recording status application
    • Record interactions for
      • Comprehensive compliance
      • Intelligent Quality Management
      • Prompt authentication

     

  • IP-DECT/Wi-Fi Solutions

    IP-DECT combines Voice over IP with Digitally Enhanced Cordless Telephony (DECT) technology. It is a reliable wireless communication solution that offers enterprise-grade telephony, professional messaging, personal alarm, and positioning over secure dedicated frequency bands. It is developed based on open standards, like SIP, which maximizes interoperability with leading vendors of IPT systems. Enterprise solutions empowers team members to roam freely throughout the organization with voice, data, and security all within their hand. They are uniquely designed to eliminate paging delays and provide direct access to production monitoring systems. Dominant sectors of deployment: Healthcare Retail Manufacturing Hospitality Logistics With market-leading HD voice quality, durability, broad telephony, and WLAN interoperability, Wi-Fi enterprise solution delivers a superior user experience. Solution is powered by UC software that provides full integration with all major SIP call platforms.

     

     

     

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