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Ticketing System

Space Hellas' engineers have developed a special system to register damage/faults.

The system has the following features:

  • online monitoring of damage/faults: The client is kept current all the time on the progress of damage repair. The engineer and the client can post text messages concerning the specific damage under repair
  • e-mail communication: two-way exchange of information about the damage (message/warning posting, client-to-engineer call for assistance, end-or-repair notification),
  • classification of damage per kind and level of difficulty
  • exchange through the web of files relating to damage
  • comprehensive and simple illustration of damage and damage repaired notice. History of all damage.
  • statistical representation of damage (average time to repair, totals, etc.)

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