Space Hellas Logo   Home | Investor Relations | News | Download | Contact   Search  go         
  Company
  System Integration
  Solutions & Services
  Sectors
  Technical Services
  Customer Support
Help Desk
Ticketing System
Installations
On Call Technical Support
Nationwide Support
  R & D
  Careers
SpacePhone - Fixed, Mobile and Internet Services
Space Hellas PULSE - Maximize IT Performance - Guarantee Security Compliance
Space Hellas GUARDIAN - Maximize your Site's Security
Space Hellas among the top System Intengrators in Europe
Space Hellas Twitter Space Hellas Facebook Space Hellas Linkedin Space Hellas YouTube

Ticketing System

Space Hellas' engineers have developed a special system to register damage/faults.

The system has the following features:

  • online monitoring of damage/faults: The client is kept current all the time on the progress of damage repair. The engineer and the client can post text messages concerning the specific damage under repair
  • e-mail communication: two-way exchange of information about the damage (message/warning posting, client-to-engineer call for assistance, end-or-repair notification),
  • classification of damage per kind and level of difficulty
  • exchange through the web of files relating to damage
  • comprehensive and simple illustration of damage and damage repaired notice. History of all damage.
  • statistical representation of damage (average time to repair, totals, etc.)

 
 
Space Hellas ISO certifications
© Space Hellas 2018 | Privacy Policy | Sitemap