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IT System Management

Nowadays, IT departments face the challenge of maximizing the IT performance and deal with the rapidly increased business demands, while at the same time there is a need to fit in lower budget and manage increasingly complex technologies. This is the main reason behind the turn on IT Intelligence and Management solutions (and respectively IT Governance) to determine the roles and responsibilities in each level of the IT business in order to assure that their investments will support the core business priorities that is to increase the quality and performance of their offered services. The .Pulse IT Intelligence platform addresses this exact need and offers fast, secure, stable and real-time monitoring for optimizing the health and the performance of the IT infrastructure and applications. In addition, .Pulse offers the capability to adhere and adapt with quality standards and processes such as ITIL and ISO 27001 (BS7799) and thus improving the productivity and the effectiveness of the corresponding departments.

The .Pulse IT Intelligence suite offers solutions to everyday technical support services both at the Data Center Help Desk and at End Points (end users anywhere) with:

  • Real Time Proactive Monitoring of Systems, Applications, Security and Network
  • Intelligence Gathering and Analytics
  • Expert IT Diagnosis
  • Real Time Management  and SLA management
  • Policy Management

The .Pulse platform has been developed exclusively by Space Hellas using Microsoft .NET framework. It is fully expandable and offers unlimited capabilities to the customer by collecting, integrating and presenting onto a unified console, information from other systems (e.g. Microsoft SCOM, Symantec, Cisco, various Network Management Systems, Help Desk applications, etc.).

Main Features

  • IT Infrastructure Monitoring for both servers (Windows and/or Unix, Linux, etc…) and workstations
  • Remote diagnosis and configuration
  • Health and performance monitoring for both applications and systems
  • Proactive monitoring and alerting
  • High-level presentation and analytical drill down
  • Advanced real-time remote management
  • Policy monitoring and enforcement
  • Remote management from anywhere through secure channels
  • Centralized and expandable HW and SW inventory
  • Direct access to Routers, Switches, Firewalls, IP telephony systems, IP cameras, UPS
  • Centralized Logging and Groups/Users authentication
  • Alarming and messaging via SMS, e-mail, etc

Benefits

  • Cost reduction – Adopting an integrated approach promotes the use of available resources to the maximum extent while boosting efficiency.
  • Increased productivity – Many processes can now be completely automated – One Click Management.
  • Improved service level – Reduction of the time required for IT applications/systems health check -
  • Minimization of response time for problem resolution.
  • Better investment returns – Much higher total Return on Investment (ROI) with low operational expenses.

Click here for more information.

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